To make the online communication beneficial, first of all, it is necessary to join the circle of your target audience and make contact with it. To do this, use various thematic blogs, pages to which a person has to subscribe, all sorts of newsletters and subscriptions. Create a team of like-minded people and actively communicate with their leaders.

Online Communication via E-mail

Try to keep to a few simple rules and your online communication will be much improved:

• Seamless grab

If there is a need to replace the manager, leading a specific client (vacation, sickness, or load distribution), this replacement should occur unnoticed by the consumer. To do this, the new manager should be familiar with all the nuances of the transaction. The previous employee who is in the know of all cases is obliged to help him in this. He must give all the accompanying materials on this buyer and tell as much as possible about the details of the work carried out and the work with him.

• You cannot change the subject of the letter

During the correspondence, the subject of the letter should remain as it was originally. Then the client and you will be able to filter out exactly this correspondence from among other letters. If you change the topic a little, the letter will not fall into the filter and get lost. If some kind of correspondence has come to a logical conclusion, and it becomes necessary to continue communicating with the consumer on other issues, a new topic is assigned to the conversation.

• “Talking” topic

The topic should be structured in such a way as to convey the essence of the entire conversation.

• Reply to all

In the case when several interlocutors participate in the correspondence, it is necessary to use the function “Reply to all” in the response to the letters so that all the participants of the conversation are involved in it and are aware of what is happening.

• Summary after chatting on Skype

At the end of communication with the client via Skype, it will be correct to send him a letter describing the essence of the conversation and summing up. Thus, you will be sure that no one will forget what has been said.

• The last word

Always try to make the communication complete by you. To do this, at the end of communication, it is enough to use the phrases: “Thank you for your cooperation!”, “Thank you for your time!”, “Have a great day!”

We hope these small tips will help you in your business routine.